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Service Management and Reporting Analyst

Bournemouth University

Location: Bournemouth
Salary: £25,482 - £29,515 per annum with further progression opportunities to £32,236
Hours: Full Time
Contract Type: Permanent
Placed On: 6th June 2019
Closes: 3rd July 2019
Job Ref: ITS150

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

IT Services is responsible for providing academic and administrative computing, networking and applications, audio-visual and media services along with support for centrally managed teaching space. 

The Service Management and Change Analyst role is within the IT Service Management team and will work in conjunction with the other functions across the operation. The role will be focused on the preparation of operational Management Information reports for use across IT Services and the University. It will undertake operational execution of change management processes to ensure the business remains fully accountable and in-control of change management and be responsible for processing and reporting of service improvement related activities. This role will provide analysis and support for IT Problem Management.

The role requires someone who is highly numerate with strong analytical skills, proven customer service experience along with excellent IT skills utilising Microsoft Excel (including formulas, pivot tables, macros and vlookups) and experience using Access and relational data sets.

If you wish to discuss the role in further detail prior to application, please contact, quoting the reference number ITS150 in the subject line.

A detailed job description and person specification are available from our website together with an online application form.  Alternatively, please telephone 01202 961133 (24 hour answerphone) quoting the appropriate reference ITS150. 

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Closing Date: (Midnight) Wednesday 3 July 2019

Interview Date: TBC


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