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IT Services Helpdesk Support Engineer - 1st Level

Rothamsted Research

Location: Harpenden, St Albans
Salary: £18,841 to £20,807 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 21st October 2019
Closes: 15th November 2019
Overview Of Role

An opportunity has arisen to work in the IT Services department as a member of the Helpdesk Team with 1st level responsibilities. The post holder will be responsible for providing IT computing support to staff at both our sites and to remote workers.

As a 1st Level Helpdesk support engineer you will bring the relevant experience and be able to provide technical support to users across the institute. You will also provide support to other members of the team and should be familiar with the latest developments regarding Windows Operating Systems, Apple iOS and Office 365.

The successful candidate will have a commitment to providing exceptional customer service, have confident communication skills at all levels using various methods such as face to face, by email and telephone. You will also need to be a proactive problem solver at anticipating potential issues within a technical support environment.

The role will report to the Head of IT and will be part of a team dedicated to providing first class support to its user community.

This is a full-time position, with an initial fixed-term contract of 6 months with a salary in the range of £18,841 to £20,807 per annum.

Interviews will be carried out on the 28th November 2019.

About The Company

Established in 1843, Rothamsted Research is one of the UK's leading Research Institutes delivering world class agricultural science.  Our commitment to learning and development, equality and diversity as well as creating a positive work life balance,  enable a welcoming environment for all prospective employees.  We have an attractive benefits package including 25 days annual leave, a generous pension scheme and an attractive campus offering cultural and recreational activities. Rothamsted Research values its commitment to equality and diversity in its workforce and we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently under-represented within the organisation.
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