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Learning Environment Assistant

University of Kent - Library Environment

Location: Canterbury
Salary: £18,009 to £19,612 per annum pro rata (grade 3)
Hours: Part Time
Contract Type: Fixed-Term/Contract
Placed On: 25th August 2021
Closes: 22nd September 2021
Job Ref: CSF-314-21

Hours per Week: 20

Contract Type: Fixed Term - 6 Months

Interview Date: Thursday 07 October 2021

Do you have experience of working in a Service environment? Are you in search of a new challenge?
We are seeking to recruit two customer focused Learning Environment Assistants who will enable an inspiring and valued learning environment within the library for students, staff and visitors.

As a Learning Environment Assistant you will:

  • Ensure that the physical stock of the Templeman Library is returned to the appropriate shelving location quickly and accurately to provide ease of access to library users.
  • Support and manage processes surrounding self-service returns in order to manage the shared use of library collections for library users.
  • Carry out stock checking, retrieval and relegation procedures to provide library users with easy access to a relevant collection of library materials
  • Assist library users to help them to find the library material that they need and to use the facilities and services offered within the Templeman Library
  • Ensure that Library Regulations are upheld, communicating to library users the importance of respecting the learning environment as a shared resource

To succeed in this role you will have:

  • Five GCSEs grade A/7-C/4 or equivalent, including Maths and English
  • Experience of working in a service environment with good interpersonal skills and the ability to liaise with staff at all levels
  • Good collaborative working skills and the ability to work efficiently and accurately in a busy customer-facing environment
  • The confidence to address behaviours within the Library environment
  • A flexible, proactive and enthusiastic approach to work

Information Services is comprised of four sections: Customer Support, Library Collections and IT Development together directly support almost all areas of University activity, and the Planning and Administration section supports the work of the department. The IT Support Services subsection of Customer Services is responsible for the support and operation of all live central IT systems on the University’s Canterbury, Medway and Tonbridge campuses.
The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of commercial services and administration staff. Our stunning main campus in Canterbury is within walking distance of the city centre, in a beautiful parkland setting overlooking the Cathedral. The University received top ranking in the THE Best University Workplace Survey for two years running and in our 2017/2018 staff survey, 94% agreed that Kent is a good place to work.

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the application process please contact The Resourcing Team on quoting ref number: CSF-314-21

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels

Due to the current COVID-19 outbreak, all interviews will take place remotely. 

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