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IT Customer Services

University of Plymouth - Technology and Information Services

Location: Plymouth
Salary: £26,341 to £30,497 per annum - Grade 5
Hours: Full Time
Contract Type: Permanent
Placed On: 7th September 2021
Closes: 13th October 2021
Job Ref: A8094

You will be providing IT support to staff and students primarily using the University’s Windows PC centrally managed desktop fleet in an enterprise environment. You will work in a dynamic and responsive team and assist in maintaining and developing our key IT services.

You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail.  The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.

You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential.  You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows 10 and core products such as Microsoft Office 365 in an enterprise environment.

You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Karen Rowe - Email: Tel: 07570 950557

This role will require a Basic Disclosure and Barring Service Check

This is a full-time working 37 hours per week on a permanent basis.

Flexible working options including job share will be considered.

Interviews are likely to take place week commencing Monday, 25 October 2021 and you will be notified if you have been shortlisted or not.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

Closing date:  12 midnight, Wednesday 13 October 2021

Please note, due to the COVID-19 pandemic the University is currently implementing a number of safety measures as per Government advice therefore the successful applicant may be required to work from home in the first instance.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth.  Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, and our range of benefits/support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT+.

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