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Team Leader, Applicant Services

Royal Holloway, University of London - Student Recruitment - Admissions and Applicant Services

Location: Egham
Salary: £30,058 to £35,443 per annum - including London Allowance
Hours: Full Time
Contract Type: Permanent
Placed On: 8th September 2021
Closes: 28th September 2021
Job Ref: 0921-334

Applications are invited for the post of Applicant Services Team Leader, in the Marketing and Communications Directorate. 

This is an important role, which will play a key part in delivering Royal Holloway’s ambitions to grow. You’ll lead a small applicant services team, taking responsibility for day to day workload management and ensuring that enquiries from applicants and prospective applicants are handled in a proactive, efficient and customer-focused way. You will also oversee administration of Royal Holloway’s central scholarship provision

You will have excellent interpersonal skills and a strong customer service focus, evidenced through experience of working in a customer-facing role. You will be able to work well under pressure, anticipate problems and manage workload to meet agreed targets and service levels. Experience of motivating and supporting a team would also be an advantage.

An understanding of Higher Education admissions would be useful but is not essential.

The applicant services team is one of three within the university admissions office and to be successful, you will need to work collaboratively with colleagues in the other teams, which are responsible for application processing and selection.

In return, we offer a highly competitive rewards and benefits package, including generous annual leave and training and development opportunities. The post is based near Egham, Surrey, where the College is based in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

To view further details of this post and to apply please visit The RHUL Recruitment Team can be contacted with queries by email at: 

Please quote the reference: 0921-334

Interview Date: 13 October 2021

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006.

Further details:   Job Description     Person Specification    Email details to a friend

Royal Holloway is committed to equality and diversity, and encourages applications from all sections of the community. Read here about structures and initiatives around equality and diversity, including information on staff diversity networks.

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