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Director of Customer and Employee Engagement

University of Leeds - IT

Location: Leeds
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 30th September 2021
Closes: 24th October 2021
Job Ref: 83223

This is an exciting opportunity for an innovative and customer-focused IT leader to operate at the interface of large-scale transformation of the IT function. The DoCEE will ensure the University benefits from relevant, continuously improved IT and digital services.  

Responsible for leading the customer, research and employee engagement teams the DoCEE will shape outward facing customer engagement, inward looking IT colleague engagement and Agile coaching. A customer centric focus, empathy, and exceptional communication will deliver a strong culture of collaboration, co-design and continuous improvement to user experience between IT Services and the broader University.

The Role:

Through exceptional business partnering, create and deliver multi-year strategic technology roadmaps for data driven initiatives promoting and delivering a culture of service excellence and exceptional customer and employee engagement.

With end-to-end accountability for IT user/ customer experience, you will proactively seek opportunities to deliver continuous improvements placing customer at the heart of all business and IT delivery, alongside continuous evolution of IT teams & capabilities. 

Coach & guide IT & business operations teams in the successful, collaborative delivery of co-designed technology enabled business change. Drive a culture of proactive user and customer engagement as a critical enabler to successful University strategy execution. 

The Candidate:

As a proven leader with highly developed interpersonal skills, you will naturally develop relationships and influence at all levels within IT to shape culture, professional standards, and the organisation at large to influence demand for IT, digital & data services. Energy, drive, and a relentless focus upon delivery are paramount to success in this large, complex and changing environment.  

A well-rounded business facing IT leader with proven experience of establishing and leading high performing teams, as well as shaping IT enabled change to drive measurable value, with a relentless focus upon customer experience and delivery. You will be outputs focused, adept at aligning and unifying delivery teams to the University vision. 

With a strong track record of supporting cross functional collaboration, from initial analysis through to delivery, you will support and enable transformation within IT, and customer experience flowing from IT enabled transformation. 

The University of Leeds has engaged the services of Berwick Partners (an Odgers Berndtson company), to whom applications should be sent.

For further information and to apply, please visit: www.berwickpartners.co.uk/83223. 

Location: Leeds - Main Campus

Faculty/Service: Professional Services

School/Institute: IT

Category: Professional & Managerial 

 

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