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IT Support Analyst

University Of The Arts London

Location: London
Salary: £29,851 to £36,377 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 30th September 2021
Closes: 17th October 2021
Job Ref: 7342

We are looking for a highly skilled and motivated IT Support Analyst to join our Service Management Division. You will play a vital role in one of our IT support teams, providing a broad range of IT support to end users within the University, both remotely and desk-side.

You will deliver a high-quality service, focused on customer satisfaction and ensuring service level standards are successfully met. Your main duties will include installing and supporting hardware and software, performing basic network troubleshooting, and working closely with Service Desk Analysts and other technical teams.

Why choose us? 

University of the Arts London (UAL) is one of the top two universities for Art and Design in the world, (QS World University Rankings® for 2020). We are a vibrant global centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication, and performing arts. We have bold plans for the future, which include the completion of one of the most ambitious programmes of infrastructure investment in the sector, a new Academic Strategy, and a dynamic People Strategy.

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning, and creative practice. 

A world class creative University needs an innovative, high performing IT service that can play an important part in shaping future creative professionals and industries. As part of the University IT Services team, you will play a crucial role in our forward thinking, customer focused environment. 

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available. 

Your profile

The successful candidate will possess: 

  • A relevant professional qualification or bachelor’s degree and have significant experience within an ITIL service operation environment
  • Extensive experience in PC and Mac hardware, software maintenance and fault-finding on desktops, laptops and printers in an enterprise environment
  • Demonstrable knowledge of current and emerging technologies and standards for IT support
  • Proven ability as an operational task leader, assessing and ensuring appropriate resources and support are available to enable the team and individual members to achieve their goals

Crucially, you are able to provide expert guidance on the deployment, configuration and management of Windows 10 and latest Mac OSX technologies. 


If you have any queries, you may contact

For further details and to apply please click the apply button. 

Closing date: 17 October 2021 23:55. 

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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