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Relationship Manager

BPP - Commercial

Location: London
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 1st October 2021
Closes: 29th October 2021
Job Ref: 001372

Striving for client retention to secure portfolio success

Fostering key stakeholder relationships at every level of our business, you will champion key programmes that are designed to achieve exceptional client retention. Proactively running and building important portfolios, you’re essential to all onboarding and on-going service delivery – maintaining lifelong relationships that deliver successful working partnerships.

What you’ll be doing

  • Managing the RFP process and the onboarding of all new contracts
  • Establishing and maintaining strong client relationship through regular, structured contact
  • Acting as the key point of contact for the client training team and senior stakeholders
  • Chairing client meetings and organising relevant events
  • Preparing and conducting regular programme reviews and feedback
  • Guaranteeing clear communication to programme students, apprentices, and clients
  • Leading programme-related student contact – kick-off/re-sit/deferral calls and evaluations
  • Discussing, confirming, and sharing any changes to the educational programme
  • Working with faculty and subject-matter experts to ensure alignment of Achievement Ladder
  • Ensuring all programme scheduling and operational tasks meet approved deadlines

Join the BPP Family

The world is changing. Help us disrupt, innovate, and build careers through education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.

Find more about joining the BPP family here.

What we’re looking for 

  • Track record of building and managing successful client and business relationships
  • Proven project management skills
  • Excellent communication skills – both verbal and written
  • Strong planning skills – with examples of detailed planning processes
  • Exceptional negotiating skills – ability to influence outside of line management structure
  • Good IT skills
  • Passionate about excellent client service with proactive, customer-centric attitude
  • Ability to cope with conflicting demands and prioritise tasks to meet strict KPIs
  • Management/supervisory experience ideal
  • Knowledge of BPP products, processes, and experience in the education sector preferred

The successful candidate will be required to undergo a credit check and a basic DBS check.

Sound like the perfect fit? Apply today.

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