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Relationship Officer - Customer Service

QA Higher Education

Location: Birmingham
Salary: Competitive, plus benefits
Hours: Full Time
Contract Type: Permanent
Placed On: 8th October 2021
Closes: 7th December 2021
Job Ref: K74291
Talent pool: Operations - HE - International Study & Compliance

Contract type: QA HE Ltd Permanent

QA are currently recruiting for an Agent Relationship Officer to work with Head of Shared Services and Agency Management to monitor, engage and support the recruitment teams and external stakeholders.

The role will require you to build relationships with peers and stakeholders and to support the recruitment teams and identifying/mitigating potential risk to QA and its university partners. This includes providing support and training to stakeholders to drive best practice and monitoring and assessing the marketing requests made by agents who wish to use our partner logos’.

The Agent Relationship Officer will be communicating both face to face and using various channels/platforms, to reach our agent network.

Key responsibilities:

  • Supporting the Agent Compliance Office when required
  • Ensuring websites are checked regularly and meeting our marketing requirements.
  • Supporting agents to ensure that the marketing practices aligns with QA’s requirements
  • Taking opportunities to participate in events to showcase best practice in Agent Compliance/Management.

Key skills experience required:

  • Experience of Microsoft Office tools
  • Ability to present and deliver training
  • Confident is being able to use various platforms to engage with QA’s agent network.
  • A highly organised individual with the ability to manage  a diverse workload
  • A detail oriented approach with a thorough track record of attention to detail
  • Passionate about the customer and all elements of the customer experience

Beneficial attributes:

  • Educated to HND level or higher in the following areas, Marketing, Business, Risk & Management
  • Experience of marketing, student admissions, student recruitment or higher education in general

This is a fantastic opportunity to get into a career in higher education, a hugely rewarding sector. The benefits at QA are vast – first rate training, career development and progression to name a few – the sky is the limit!

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