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Programme Support Officer

The University of Law

Location: Norwich
Salary: Circa £22,000 per annum pro rata plus benefits, based on skills and experience
Hours: Part Time
Contract Type: Permanent
Placed On: 12th October 2021
Closes: 5th November 2021
Job Ref: REQ000754

(0.8 FTE) 

Package: We offer an excellent range of competitive benefits, to include:- 30/35 days annual leave / Private Medical Scheme / Contributory Pension / Life Assurance / Season Ticket Loans / Cycle to Work Scheme / Eye Care Assistance / Employee Assistance Programme

Job description: RR Team Member 221010 v2.4 RB.pdfJD- Programme Support Officer -Norwich - Aug2021.pdf 

The University of Law (ULaw) is one of the world's largest law schools. With an impressive history dating back to 1876, we employ over 900 staff and have over 14,000 students studying on our undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. We were the first-ever independent institution to be granted degree awarding powers and in 2012 we gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds. In 2016, we opened our leading Business School, further enhancing our reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus.

What really sets us apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

What are we looking for?

We have an exciting opportunity to join the Student Information Service at our Satellite Campus in Norwich, based at the University of East Anglia (UEA).  This role is offered at a a 0.8 FTE.
You will be driven by providing a professional, high quality and exceptional customer service to students, staff and visitors to the Campus. You will have experience of working within a fast-paced customer focused environment, exceeding customer expectations and experience of providing advice to customers using a variety of communication methods, e.g. email, telephone and face to face.

You will assist with all the services offered by the Student Information team including, but not limited to, student records, assessment support, student inductions, and verification of student eligibility, absence monitoring and compliance with UK Visas and Immigration (UKVI) regulations for international students.

You will have a good working knowledge of Microsoft Word, Excel and databases together with good planning and organisational skills, a methodical approach and a keen eye for detail. Additionally, you will be a self-motivated team player with excellent interpersonal skills.

We offer an excellent range of competitive benefits including a generous annual leave allowance, private medical scheme, contributory pension scheme, life assurance, training and qualifications, and travel loans. As part of the tutor development programme, we will also support you to study for a recognised teaching qualification within your first 18 months of employment. 

Please note, CVs will not be considered and only application forms are accepted for this role. 

For an informal discussion about the role please contact jeffrey.smith@law.ac.uk

No agencies please. 

Some posts within the University are subject to a DBS check - you will be notified of this during the application process. 

As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic (BAME) individuals are currently under-represented within the University – which does not reflect our diverse student body - we would particularly welcome applications from BAME candidates. All appointments will be made on merit.

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