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Student Support Advisor (Online Programmes)

University of Exeter - Education and Student Support

Location: Exeter
Salary: The starting salary will be from £27,924 on Grade E, depending on qualifications and experience.
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 12th October 2021
Closes: 2nd November 2021
Job Ref: P78232

This full-time post is available immediately on a fixed-term basis until 30 November 2023.

About the role

We have an exciting opportunity for a Student Support Advisor (Online Programmes) to join our Education Services Team.

This role’s main priority is to support distance learners, on fully online PGT programmes and modules, by maintaining regular and ongoing communication, promoting engagement with studies, motivating learners, responding to enquiries and signposting, where appropriate, to other services, and flagging concerns to the appropriate academic and administrative leads.

The jobholder will proactively engage with students and prospective students from the time that an offer of a place is made through to their module / programme completion.  Working as an embedded and fully collaborative member of the Education Support Team, in close liaison with the academic and administration leads of the programmes/modules, the post holder will play a key role in providing effective, professional and sensitive support to distance online students who are experiencing academic and non-academic difficulties that are impacting their ability to study.

In collaboration with the academic Colleges, the Education and Student Support (ESS) Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher’s Week to Graduation. Service divisions within ESS include Library and Culture Services, Teaching Quality and Academic Enhancement, Student Employability and Academic Success, and Education Services. This role sits within the Education Services area of responsibility comprising approximately 200 staff.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment above.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.


We offer some fantastic benefits including:

  • 41 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus’ and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information please contact Jamie Horsley on

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