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Customer Services Assistant

Loughborough University - Sports Development Centre

Location: Loughborough University, Loughborough
Salary: £17,338 to £18,212 Subject to annual pay award.
Hours: Part Time
Contract Type: Permanent
Placed On: 13th October 2021
Closes: 27th October 2021
Job Ref: REQ211103
 

We are looking for inspiring individuals, to lead the way in creating outstanding customer care by promoting a friendly and welcoming front of house environment at, the university gym members, performance teams, athletics union clubs and the community. You will be a sociable, enthusiastic individual with a ‘can do’ attitude.

We aim to deliver a world class service. You will be the first point of contact for all members, performance teams and National governing bodies. The role will also involve making bookings for a variety of clubs, sports and facilities across campus on our booking's software. You will be expected to handle enquiries both in person and over the phone. Doing all this in a courteous, approachable and supportive manner.  Responding to emails promptly and professionally is also essential.

There are various roles available, open ended and maternity cover. A shift rota is in operation which includes working a shift pattern alternating between mornings, evenings and weekends; bank holiday/closure days are also included. 

For informal enquiries Jay Hawker j.n.hawker@lboro.ac.uk

Closing date 27 October 2021

Interview date 3rd November 2021

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