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Service Desk Analyst

University of Oxford - IT Services

Location: Oxford
Salary: £26,341 to £31,406 per annum, Grade 5
Hours: Full Time
Contract Type: Permanent, Fixed-Term/Contract
Placed On: 22nd November 2021
Closes: 5th January 2022
Job Ref: 152808

Do you enjoy helping people? Do you have great problem-solving skills? Are you adept at translating complex explanations into customer-focussed language? The University of Oxford is seeking talented individuals like you to join our dedicated team of IT Service Desk professionals.

We are currently looking to fill several positions, both on a permanent and on a 12 month fixed-term basis.

Our large team of service desk analysts manages a broad spectrum of queries and requests from academics, students, staff and IT Support Officers across the University. They provide the first point of contact through telephone, self-service and email, taking responsibility for the effective delivery of advice and support on IT related issues. Service desk analysts manage the incident process from beginning to end.

In this role you will demonstrate the highest calibre of customer service skills, working collaboratively as part of a busy, close-knit team. Equally, you need to be happy to work with autonomy, taking responsibility for your own workload and seeing things through to conclusion. The job offers the opportunity of an informal hybrid working arrangement, with the potential for some time working from home to complement your central Oxford office base.

Working for the University of Oxford, you will benefit from being part of a unique, democratic and international community. We offer a fantastic range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. See https://hr.admin.ox.ac.uk/staff-benefits for more details.

Only applications received before 12 noon on Wednesday 5 January 2022 can be considered. Interviews are to be held during the week commencing 17 January 2022.

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