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Senior Technical Consultant and Support Specialist


We believe in ‘Technology for Good’ – in improving lives through education and research. Our people want to make a real change – at Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. Being a social enterprise means that no matter how small our individual actions are, the positive impact on our collective is huge.

We’re a place unlike any other, where the best of education fuses with the best of technology to create a unique model with unique opportunities and interesting problems to solve in a diverse and inclusive environment. It’s what keeps our work varied, original and surprising – and that’s why we love it.

We’re gearing up for our most exciting chapter yet – one with the chance to both build new systems and make our mark by improving old ones. Our story will be written by those ready to take on challenges and see them through; the kind of people who never stop learning, celebrating differences and using it to drive better solutions.

About you:

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You could be exactly what we need!

We’re ideally looking for someone with:

  • Experience of operating as a lead in a technical development / support area.
  • System administration experience of both Linux and Windows platforms.
  • Experience with Virtual Machines in Azure, Amazon Web Services, and on-premise such as Hyper-V, VMware.
  • Ability to translate complex customer requirements into functional solutions.
  • Ability to converse and negotiate with staff at all levels –internally and externally to the business –in both technical and non-technical communications & presentations.

The Team

Jisc Trust and Identity services team provide our membership and customers with robust, secure and easy to use verification and remote access services. Trust and Identity have a range of professional services and shared service offerings that enables organisations and institutions to create and maintain a reliable access management offering to its end users. The existing offerings have a range of participation mechanisms; some are free at the point of use for the Jisc membership, some require an additional subscription, and some have a PAYG model.

The role:

The technical team are a small and high-skilled team within the Trust and Identity services team, we work to provide support via our email based service desk, consultancy is provided both remotely and face-to-face, as well as supporting underpinning infrastructure for T&I services and working closely with our development team to develop new services and improvements to existing services.

Key responsibilities will include but will not be restricted to:

  • Ensure the team provides high quality considered and timely technical support to members and users of Jisc Trust and Identity services such as the UK federation via our service desk.
  • Support the provision of technical consultancy services and support directly to members and customers, in addition to supporting colleagues within the T&I Technical services team in doing so.
  • Publish and ratify internal and external technical documentation, including contributing to external collaborative technical documentation.
  • Lead aspects of the development and delivery of services, including continual improvement of existing services, working closely with our development team.

Why work at Jisc:

We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working, including flexible hours and working from home.

We’re always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.

Our benefits are great too. We offer:

  • 25 days holiday (plus bank holidays and three additional days Christmas closure) and flexible agile working
  • A range of health and wellbeing benefits, including access to wellbeing support
  • The option to join a generous pension scheme
  • A wide range of discounts, a cycle scheme, financial wellbeing savings and season ticket loans, as well as a range of other benefits
  • We also offer generous parental leave arrangements, career breaks and volunteer leave

Connecting with each other is easy, thanks to our technology but getting face to face is something we value and find time for when we can. Our main offices are Bristol, London, Harwell and Manchester, so you may need to travel on occasion.

Other stuff you need to know:

At Jisc we celebrate diversity and know that it is critical to our success. We work hard to make sure we’re inclusive. So, if you’re great at what you do and share our values, we want to hear from you.

Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

Just so you know, we review CV’s when we receive them, and interview as soon as we have applications that look like a good match. We don’t usually use closing dates, so apply as soon as you can to avoid missing out. 

Location: United Kingdom, Work from Home
Salary: From £42,838 per annum when working fulltime (35 hours)
Hours: Full Time, Part Time
Contract Type: Permanent
Placed On: 25th November 2021
Closes: 23rd January 2022
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