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Admissions Support Assistant (Apprenticeship) Fixed-Term for 2 Years

The University of Bolton - Division of Marketing and Recruitment and UG Admissions

Location: Bolton
Salary: £17,907.50 (pay award pending)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 25th November 2021
Closes: 4th January 2022
Job Ref: MRA-030/P

At the University of Bolton, we are proud to put our students and their needs first - it’s what we’re all about. We know what it takes to provide a university experience that students love and that prepares them for employment; that’s why we’ve been ranked 1st in the North West for Student Satisfaction for the past 3 years by The Complete University Guide.

Following a period of sustained growth in student applications and enrolments we have embarked on the next step of our development to ensure that our marketing and recruitment activities continue to deliver growth and continuous improvement.

The Admissions Support Assistant (Apprenticeship) is the first point of contact in the Division for enquirers and applicants. You will respond to our customers’ queries on the telephone, email and live chat helping them to find the right course, understand more about the university or resolve their admissions questions.

You will ideally have some experience of working in an office or customer service environment but your passion for going the extra mile to help the customer or solve their problem is more important.

As an apprentice, you will study for a L3 qualification in Customer Service with Alliance Learning as part of this role, with 20% of your week undertaking ‘off-the-job training’.

For an informal discussion about the role please contact:

Louise Ratcliffe
Admissions Team Leader
l.ratcliffe@bolton.ac.uk

Welcome to #UniAsItShouldBe.

If you are interested in working at the University of Bolton, please download the detailed job description from the link below and send a CV and covering letter to jobs@bolton.ac.uk. Please ensure that you tell us exactly how you meet the role requirements set out in the Job Description/Person Specification and why you would like to join our team.

The Job Description/Person Specification can be viewed on our website www.bolton.ac.uk/staff-area/professional-services/about-hr/vacancies or requested by email : jobs@bolton.ac.uk

Please ensure that you quote the position reference on all documentation submitted.

Candidates must be eligible to work in the UK, for more information please visit www.gov.uk/check-uk-visa.

*Please note, the university reserves the right to shorten/extend the closing date of any position where a high/low volume of applications are received.

The University of Bolton strives to achieve equality of opportunity

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