Back to search results

OCR Support Services Manager

BPP - Accountancy & Tax

Location: London, United Kingdom, Work from home
Salary: Competitive
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 3rd December 2021
Closes: 31st January 2022
Job Ref: 001986
 

Location: Home and Office based

Contract: Full-Time and Fixed Term (12 Months)

Responsible for the accurate set up, creation and management of OCR courses

With a commitment to outstanding service delivery, this role will involve managing and taking responsibility for the ongoing processes of OCR courses. You will be Liaising with relevant teams within BPP, and maintaining strong relationships with them, to ensure the correct set up and sign off for the sale of OCR courses before being made available to our students. You will also be required to manage and process PQ feedback in a timely and accurate manner.

What you’ll be doing

  • Scheduling Online Classroom (OCR) courses with consultation from the relevant Heads of Programmes
  • Liaising with relevant teams within BPP, and maintaining strong relationships with them, to ensure the correct set up and sign off for the sale of OCR courses before being made available to our students
  • Managing and taking responsibility for the ongoing processes of OCR courses. Such responsibilities may include, but will not be limited to;
    • Student forum creation
    • Ensuring all course creation tasks are completed to predefined Service Level Agreements
    • Ensuring the tracking sheet of OCR courses is kept up to date
  • Managing and maintaining student databases and Connect lists to ensure OCR tutors can contact their students on a timely basis whist ensuring we are GDPR compliant
  • Query management related to the OCR courses and responding to such queries within agreed timeframes
  • Managing the Professional Qualification (PQ) feedback process ensuring all relevant stakeholders have access to said feedback in a timely and accurate manner
  • Any other reasonable duties as requested by the team manager

Join the BPP Family

The world is changing. Help us disrupt, innovate, and build careers through education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.

Find more about joining the BPP family here.

What we’re looking for

  • Well organised and self-disciplined with the ability to prioritise under pressure
  • Able to build good working relationships across all levels
  • Able to work in a team and independently
  • Able to work under pressure, sometimes to short deadlines
  • Self-motivated with strong problem-solving skills
  • Have the drive, motivation, enthusiasm, and desire to see BPP’s tutors and students better supported and more successful
  • Exceptional attention to detail
  • Excellent customer service skills
  • Well organised, conscientious, and reliable
  • Strong communication skills, both verbal and written
  • Willingness to work unsociable hours/weekends as requested
  • Proficient in Microsoft Office Suite, Advanced Excel skills an advantage
  • Knowledge of BPPs wide product range is an advantage. However, the key requirements are to have the drive, motivation, enthusiasm, and desire to see BPP’s tutors and students better supported and more successful.

Sound like the perfect fit? Apply today.

https://bpp-career.talent-soft.com/job/job-ocr-support-services-manager_1209.aspx

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from BPP

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge