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Food Service Assistant Supervisor

Durham University

Location: Durham
Salary: £18,212 to £19,623
Hours: Full Time
Contract Type: Permanent
Placed On: 10th January 2022
Closes: 31st January 2022
Job Ref: 21001470

The Department and role purpose

We currently have fantastic opportunities for talented Food Service Assistant Supervisors. Whilst supporting the Food and Beverage Service Head in guiding and motivating the team to be the best they can possibly be, the Food Service Assistant Supervisor will need to have presence and personality to influence the day-to-day business and you'll need to maximise the performance of your team. Leading by example and setting high standards, you’ll provide our students and customers alike with an outstanding experience and excellent food and beverage service. Are you excited about becoming part of a team that strives to be the best? Then we want to hear from you!

There are 3 roles available

32 weeks x 25 hours per week

52 weeks x 14 hours per week

35 hours per week, 52 weeks all year round, working any 5 days from 7(Retail Catering)

In your application please state which post you are applying for.

Core responsibilities:

  • Provide a highly responsive frontline catering service to students, colleagues and guests.
  • Explain systems and standard operating procedures to new starters and team members, providing hands on advice and guidance where required.
  • Assist with the provision of ongoing catering team member training and coaching.
  • Delegate tasks and monitor completion across the catering team.
  • Respond to catering service user queries, where appropriate logging and recording queries and information systematically in accordance with procedures.
  • Contribute to the frontline presentation, service, replenishment, cleaning and maintenance of facilities, equipment and resources, demonstrating exceptional standards in line with standard operating procedures and local working practices.
  • Follow a set of pre-determined tasks and objectives, using standard operating procedures, with some discretion for variation, referring to management where necessary.
  • Apply skills and techniques to operate and use a range of catering equipment, tools and resources.
  • Collaborate with team members to identify work flows, timescales and where support is required including other retail and catering areas of the University.
  • Liaise with representatives from other teams/service areas where necessary.
  • Gather and collate data and information for others to use for evaluation and decision making, as required.
  • Operate systems to record and distribute information as required, when received from the Food & Beverage Service Head.

Person specification - skills, knowledge, qualifications and experience required

The essential criteria for this role are:

  • Good oral and written communication skills.
  • Experience of working as part of a customer focused, high quality catering team.
  • Experience of supervising a team in a modern high volume catering environment, including high-profile functions.
  • Experience of managing time and prioritising in order to meet deadlines.
  • Experience of providing advice and guidance to a range of customers and colleagues.
  • Ability to proactively solve problems as part of a team and resolve straightforward issues.
  • Good IT skills, including use of Microsoft Office.
  • Experience of working to standard operating procedures.
  • Methodical worker with excellent attention to detail.
  • Works in advance and has a positive ‘can do’ attitude.
  • A commitment to a flexible and hands on style of working that promotes impartiality and a team approach.
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