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Support Analyst

University of Plymouth - Technology and Information Services, IT Customer Services

Location: Plymouth
Salary: £26,341 to £30,497 Grade 5, per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 14th January 2022
Closes: 13th February 2022
Job Ref: A8396

You will be providing IT support to staff and students primarily using the University’s Windows PC centrally managed desktop fleet in an enterprise environment.  You will work in a dynamic and responsive team and assist in maintaining and developing our key IT services. 

You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail.  The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.

You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential.  You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows 10 and core products such as Microsoft Office 365 in an enterprise environment.

You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Nick Evens - Email: Nick.Evens@plymouth.ac.uk Tel: 01752 588769

This role will require a Basic Disclosure and Barring Service Check.

This is a full-time position working 37 hours per week on a permanent basis.

Flexible working options including job share will be considered.

Interviews are likely to take place week commencing Monday, 28 February 2022 and you will be notified if you have been shortlisted or not.

Closing date:  12 midnight, Sunday 13 February 2022

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, and our range of benefits/support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT+.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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