Back to search results

Head of Early Resolution and Case Handling

Canterbury Christ Church University

Location: Canterbury
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 21st June 2022
Closes: 15th July 2022
 

Canterbury Christ Church University’s newly created Directorate of Student Resolution and Student Protection is responsible for delivering high quality efficient handling of Student Complaints, Appeals and Disciplinary cases. It is responsible for embedding Early Resolution, Student Investigations, Safeguarding, Regulatory Compliance and Consumer Protection and providing an exemplary student casework secretariat. The ambition is to deliver outstanding and sector-leading work across these key areas. 

The University now seeks to appoint a key leadership role within this new Directorate, reporting to the Director.

The University recognises that wherever possible, resolving student complaints and conduct issues quickly, informally and supportively is in everyone’s best interest. The new Head of Early Resolution and Case Handling will promote the successful resolution of student cases by:

- Building a culture of early resolution across the University, including developing and delivering staff training.
- Sourcing and developing a new case management system.
- Taking overall responsibility for all early resolution activity, with a keen eye on timeliness.
- Convening and chairing risk management panels for student disciplinary cases.
- Handling complaints received from the general public.
- Developing trusted, supportive relationships across the University.

The successful candidate will show a balance between a compassionate approach, genuine regard for people and the ability to see all sides of a problem and reach solutions. It requires a cool head to assess risk, design and deliver a new case management system and create a cross-university training strategy. A deep understanding of and commitment to diversity and data protection is essential. We invite applications from compassionate and collaborative leaders with expertise in complaint resolution. We welcome people with a mediation background and experience of working within a strict regulatory context, from within and outside the Higher Education sector.

For further details on the role, please visit www.minervasearch.com/cccu.  To apply, please send a cover letter and CV to cccu@minervasearch.com.

Canterbury Christ Church University offers a supportive working environment, friendly colleagues, commitment to flexible working opportunities and a relocation package where required. The University strives to be an equal opportunities employer and encourages applications from people of minority ethnic origin, all faiths and none, and people with disabilities.

The deadline for applications is 15th July 2022.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from Canterbury Christ Church University

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge