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Senior Technical Support Engineer

University of Bradford - Professional Services - Student, Academic and Information Services

Location: Bradford
Salary: £36,382 to £40,927
Hours: Full Time
Contract Type: Permanent
Placed On: 23rd June 2022
Closes: 21st July 2022
Job Ref: HR0127029

Interview date: To be confirmed

An exciting opportunity has arisen for a Senior Technical Support Engineer to work closely alongside the technical support manager, to ensuring the delivery of a professional, high quality end user support service at the University. The Senior role will provide technical expertise, leadership and actively support the team and its development. The technical responsibilities of the role include investigation and root cause analysis on End User System and Building software and Operating System deployments using university technologies. (SCCM, Intune, VMware VDI).

The successful candidate will have excellent, in-depth understanding of PC technology and networking and have experience of providing a high-quality service across a large user base and complex environment. They will work closely with the Technical Architects to develop new systems and streamline processes. Key objectives will include the development of end user systems and processes to aid the resolution of tickets and prevent common issues from recurring.

Informal enquiries can be made Ben Kingsley B.Kingsley1@bradford.ac.uk.

Confronting Inequality: Celebrating Diversity

At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.

In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.

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