Global Room Modern Apprentice

We are recruiting a Modern Apprentice to join our Global Room Team here in Dundee. This is a fixed-term appointment for 2 years on a work-based training programme that leads to an industry approved qualification. Training is mostly on-the-job, which means Modern Apprentices learn the right mix of skills, knowledge and abilities. It is intended that the successful candidate would achieve SVQ Business and Administration Level 2 or 3 within the two year period.

The ideal candidate will help us create a warm and friendly welcome for all our students, staff and visitors as well as provide administrative support to the Enquiry Hub Events Co-ordinator and other members of the Student Services team who run drop-in sessions at the Global Room.

Due to the funding available for the qualification associated the successful applicant must meet the Modern Apprentice funding age guidelines.

Your priorities will include:

• Provide a warm and friendly welcome and efficient reception service to staff, students and visitors to The Global Room and engage with students and visitors, answering queries and providing hospitality.
• Give clerical support to the Student Services drop in sessions, including IAS, Tier4compliance, EDI, Careers, DUSA and Go Abroad This will involve managing the calendar for The Global Room and provide support for events and activities held within The Global Room and at other locations within the University as required.
• Support the Co-ordinator and host cultural events, designing posters and promotional materials and source event materials and ordering catering supplies.
• Accurately input records and data, including sensitive/confidential data, into specified formats and systems and maintain stocks of materials in the Global Room, ordering hospitality supplies and stationary.
• Participate actively and flexibly in the work of the wider Student Services directorate, for example, provide ad hoc cover for absenteeism and holidays.

Who we’re looking for:

• Three Standard Grades at level 3 (or equivalent) including Maths and English or equivalent Core Skills at SCQF level 4
• Excellent communication skills, both written and verbal (face to face, and on the telephone),
• Strong interpersonal skills and ability to interact appropriately with students, graduates, staff and employers
• Enthusiastic, well organised and versatile individual with strong customer service focus.
• Sound knowledge and experience of IT including a good working knowledge of Microsoft Office Packages (including Access, Excel, Powerpoint and Word)

We are one of the UK’s leading universities – internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and-coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Anya Farnan at globalroom@dundee.ac.uk. To find out more about the Global Room please visit https://www.dundee.ac.uk/facilities/global-room.

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning.

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