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Information Support Assistant (Customer Service Library) (Full Time)

University of Salford - Directorate of Student Success, Administration & Support

Location: Salford
Salary: £21,686 to £24,174
Hours: Full Time
Contract Type: Permanent
Placed On: 5th August 2022
Closes: 18th August 2022
Job Ref: 912

A bit about the Library Services Team…

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. And we encourage talking! Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. We maintain a high standard in our library spaces and resources, ensuring an excellent experience each time. The Library is a central location on campus as a student space and information service. We meet the demand from students by continuously improving our service – creating a student-led, vibrant, and engaging campus experience.

The Library is organized into three functional units: Library Services, Content and Business, and Learning and Research Support. Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, virtual and physical enquiry services, and for the management and development of libraries and learning spaces across the campus.

 So, what will the role involve?

The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team within the Library.

As an Information Support Assistant, you will collaboratively deliver excellent customer service to our service users and facilitate the use and maintenance of Library services and spaces. You will be the first point of contact for various enquiries including making space bookings, access for print and electronic resources, and the loan and return of library laptops. You’ll also direct users to other services and resources provided by teams around the University.

You will have the chance to support students on their journey and make a difference to their life here at the University of Salford.  You will be customer focused and have a passion for continuous service improvement. You should be able to respond in a flexible way to an evolving University and HE landscape and be ready to learn new skills and systems to support out service provision.  See the Person Specification linked below for further role responsibilities.]

Applicants should be aware that although the role will be assigned to a specific department / school within DSAS in the first instance, we reserve the right to reassign the post to meet the future needs of the University.

The post-holder will work full time Monday to Friday 1-9pm as their regular shift. 

If you’ve got further questions, please contact the hiring manager, Rosie Napier r.t.napier@salford.ac.uk, for an informal chat.

For more information and to apply for this vacancy, please visit: Information Support Assistant (Customer Service Library) (Full Time) - University of Salford VX (tal.net)

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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