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Customer Support Team Leader (20914-0822)

University of Warwick

Location: Coventry
Salary: £21,197 to £23,144 per annum, pro rata
Hours: Part Time
Contract Type: Permanent
Placed On: 5th August 2022
Closes: 21st August 2022
Job Ref: 1887032

Customer Support Team Leader (20914-0822)

£21,197 - £23,144 per annum, pro rata

Permanent position, 13.75 hours per week.

You will provide day to day supervision of staff working in Customer Support, managing workflow, and ensuring service standards are met.

You will be educated to A level standard, possess supervisory skills, and have the ability to manage and motivate a team. You will have recent experience of delivering front line customer services and handling difficult situations. You will need to have confident inter-personal, communication (oral and written) skills coupled with well-developed organisational skills and effective time management skills. You will be an effective team player and be adaptable to meet service demands.

Ideally you will hold a professional training qualification and/or have experience of delivering on-the-job and group training/presentations to staff and students.

The hours for this post are:

Saturday 17:15 – 21:45, Sunday 17:15 – 21:45 and Monday 17:00 – 21:45

Interview Date: TBC.

Closing date: 21 August 2022.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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