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Duty Manager

University of Hertfordshire - Hertfordshire Sports Village

Location: Hatfield
Salary: £25,901 plus performance related pay (salary uplift to £26,782 following successful completion of 6-month probation)
Hours: Full Time
Contract Type: Permanent
Placed On: 14th September 2022
Closes: 4th October 2022
Job Ref: 044675

FTE: 1.0 fte working 40 hours per week

Salary: HSV5-6 Starting Salary £25,901 plus performance related pay (salary uplift to £26,782 following successful completion of 6-month probation)

Location: De Havilland Campus, Hatfield, Hertfordshire

Main Duties and Responsibilities

You will have full responsibility and accountability for ensuring all bookings and events are delivered efficiently and effectively on shift, with guest-orientated service at the centre of delivery. Additionally, you will lead by example and oversee all staff working on shift ensuring all facilities are clean, safe and welcoming in accordance with written procedures and that service is delivered to all members in-line with our vision, mission and values. The role will require you to prioritise delivering an exceptional experience to every customer, and arrange working patterns via rotas to achieve effective and efficient staffing. You will line manage a team of Sports Assistants through excellent people management, appraisal, development, and review of performance according to policies agreed by the University.

Skill and Experience Required

You will have supervisory operational experience in a ‘wet and dry’ sports facility and experience of writing and implementing procedures and risk assessments. Previous line management experience of staff, recruiting and inducting new members of staff and proven experience and up to date knowledge of industry specific Health and Safety legislation and good practice will be essential.

You will have determination and presence to contribute and achieve and be proactive in your approach to work. You will need to be innovative to think up ideas and solutions to improve business performance. You will also be able to communicate openly and effectively at all levels in the business. It will be expected that you can build effective working relationships at all levels with ease. You must be accurate in your approach to work, especially when working at pace or under pressure of work. The role will also require you to be excellent with IT packages and use within the leisure industry and be able to work flexibly and unsociable hours.

Qualifications Required

You will hold a minimum of a NVQ level 2/3 A levels at grade A-C or above, or equivalent demonstrable industry specific experience, 5 GCSE’s at grade C or above including Maths and English or equivalents and current NPLQ with up to date and obtainable training records.

This post is exempt under the Rehabilitation of Offenders Act 1974  

Disclosure & Barring Service (DBS) 

The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required.

Informal Enquiries: Gavin Carr (Operations Manager) 01707 281197, g.carr3@herts.ac.uk

Interview Date: 19 & 20 October 2022

Employee Benefits include:

  • Free Gym Membership
  • Specific induction and ongoing support, training, development and progression opportunities towards Duty Manager level
  • Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme
  • Access to University and Associated College courses
  • UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cards
  • Discounted travel on UNO buses
  • Regular staff social events
  • Plus more…

Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document. #GoHerts

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