Faculty IT Support Specialist

About the role

The purpose of this role is to provide prompt, expert application and system support delivering maximum value to teaching and research. Your Responsibilities will involve:

• Provide specialist IT support for academic users. Utilising your chosen IT specialism to be the go-to person and trusted advisor for your area of expertise.
• Actively engage with customers to identify opportunities for improvement. Not waiting for the customer to come to you, you will actively seek out ways in which IT solutions can improve your customers ways of working.
• Participate in Product teams. In line with UCL Agile methods and practices, you will be part of a Faculty IT Product team and contribute to the support and development of the Product.
• Provide support for standard IT services.

Providing day to day IT support will form a significant part of this role.

About you

The successful candidate will have high level of knowledge and experience in a number of core competencies, including client devices, operating systems (Windows/Linux), networking protocols, standard software packages, Active Directory, printers, file storage systems. Based on your experience and expert knowledge, the candidate will be expected to specialise in one of the following disciplines: End user and server hardware, Lab/Scientific IT, Research Applications, Network/Security, Advanced OS support, Office 365 development and Application packaging and deployment. As well as possessing the necessary technical knowledge, you should have the ability to work under pressure, manage competing priorities and excellent analytical skills.

What we offer As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Customer advert reference: B01-00196

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