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Admissions Manager - Birmingham (1939)

Global Banking School

Location: Birmingham
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd November 2022
Expires: 21st January 2023
Job Ref: 1939

Reporting to the Associate Director - Admissions, the Admissions Manager will facilitate the admissions process and contribute to the delivery of a high quality admissions service by effectively providing information and support to our applicants and academics.

Responsibilities: 

  • Supporting GBS in meeting its targets for recruitment across all programmes.
  • Build and maintain good working relationships with internal and external colleagues including the Recruitment team and admission counterparts.
  • Maintain a thorough knowledge of the GBS admissions policy, including assessment / selection and entry criteria.
  • Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
  • Ensuring all SLA’s relating from enquiry to offer acceptance are managed effectively, including fast turnaround times and accuracy.
  • Process applications, verify qualifications, the validity of decisions and authenticity of results in line with GBS' admissions policy.
  • Lead on reviewing and submitting applications to university partners within strict turnaround times.
  • Manage and review complex cases relating to eligibility, seeking advice from Associate Director and University partners where appropriate.
  • Working closely with the Associate Director of Admissions and other key stakeholders to ensure that all departmental/faculty admissions staff are consulted and briefed about university processes and procedures.
  • Assist in managing workflow and resource allocation within the team to ensure that decisions are confirmed within agreed turnaround times.
  • Workload management of team- monitoring, setting objectives, adjusting team as needed.
  • Work closely with the Associate Director of Admissions to ensure conversation strategies are properly implemented across all programmes.

Essential Skills and Experience:

  • Degree, relevant professional qualification, or equivalent experience in relevant roles.
  • Understanding of CEFR levels and the full student lifecycle from enquiry to enrolment and the importance of admissions processes in maintaining student records and contribution to overall student experience.
  • Demonstrable experience of staff management/team leadership of an Admissions team or alike.
  • Experience in a course advisory role.
  • Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
  • Experience of being administratively self-sufficient and accustomed to exercising initiative.
  • Confident user of Microsoft Office applications.
  • Experience with student management systems (SITS, Salesforce, Unit4)
  • Understanding of the UCAS cycle and its systems.
  • Strong leadership skills with the ability to generate ideas, inspire confidence and motivate others.
  • Excellent organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
  • Excellent customer service to enable effective delivery of services
  • Establish and maintain productive professional relationships with colleagues and stakeholder groups.
  • Creative and innovative approach to problem solving.
  • Engage in discussions and suggest improvements for Admissions and Applicant Services.
  • Pro-active, responsive, motivated, and approachable.
  • Ability to work under pressure.
  • A high degree of judgement to make recommendations or decisions.
  • A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
  • A methodical and organised approach to work with a high level of accuracy.
  • Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
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