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Student Policy and Compliance, Senior Assistant

The Open University - Academic Services

Location: Milton Keynes
Salary: £24,285 to £27,131 pro rata
Hours: Part Time
Contract Type: Permanent
Placed On: 23rd November 2022
Closes: 7th December 2022
Job Ref: 20545
 

Terms: Permanent, Part time (25 hours per week)

Closing Date: 7 December - 12:00 noon  

*The contractual location of this role is Milton Keynes; however we are happy to offer flexible/remote working. You should live within a commutable distance to our Milton Keynes office as regular travel will be required.

Change your career, change lives 

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. 

The Academic Services unit has around 1,200 staff and sits within the Professional Services Portfolio, under the leadership of the University Secretary. We are responsible for the operational delivery of an outstanding support service to the Open University’s students, wherever they are, and whatever their circumstances. We work in close collaboration with colleagues across the University, and in particular, the Pro-Vice-Chancellor – Students, the OU Student Association, the Executive Deans of the four Faculties, and colleagues in MarComms, Learner and Discovery Services, and IT. 

The Student Policy, Compliance and Casework team is responsible for managing and co-ordinating the formal rules, policies and regulations which underpin The Open University student experience, and for receiving, recording, referring and monitoring formal complaints and appeals through the appropriate procedures. 

The role 

The Open University is recruiting an adaptable person to provide administrative support to the Student Policy and Compliance team within Academic Services.

The postholder will have a customer focused attitude to delivering outputs, and work effectively with a range of stakeholders. They will need proven written and verbal communication skills and have a high level of IT skill. Experience of organising meetings and events, producing accurate typed minutes, and communicating in a professional manner are an important part of this role.

Skills and experience 

Are you accurate, organised and professional, and looking for a new challenge?

Do you have the ability to use a range of IT packages and are able to demonstrate this?

Are you able to work under pressure and take initiative?

Do you have excellent communication skills and the ability to work with a range of stakeholders?

For further information about the role including a full person specification, please see the attached job description.

If you would like to discuss the application or recruitment process before making an application, please contact Jen Reid at Resourcing Hub on 01908 655544 or Jennifer.reid@open.ac.uk quoting the reference VRF 20545. 

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

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