Programme Administrator

This role is to be part of a team delivering high quality, comprehensive administrative support throughout the student lifecycle, right from enrolment through to receiving their results. Your role is key in the operational delivery of the programmes and modules. You will work closely with your managers and academic colleagues to ensure our students are provided with the best possible service throughout their time here. (Please note that this role is not directly student facing).

Our Administrators play a key role in the smooth and seamless delivery of best practice support, which includes close contact with students and staff alike to provide assistance in a wide variety of situations, from assessment and records management, committee servicing to teaching support such as coordinating field trips.

The job description of the role gives the full range of activities you may be involved with, in support of your allocated programme(s). Previous experience in Higher Education administration is not required, as full training on systems and processes will be given.

Essential requirements of the roles available include the ability to work independently, be proactive, absorb complex process training quickly and to demonstrate resilience in a high tempo environment and with a deadline sensitive workload.

To enable the panel to make a decision on your application, please ensure you complete the supporting statement. You should provide relevant examples demonstrating your experience relating to the job description and person specification and give details of why you are interested in this role. We would expect your supporting statement to be a minimum of 400 words.

You will have:

• Previous experience in a busy administrative role with high levels of data management.
• Ability to contribute to setting up and maintaining effective systems and procedures.
• Good organisational and IT skills including high levels of experience of working with databases to maintain and retrieve data.
• A strong focus on attention to detail and maintaining accuracy.
• A strong commitment to the provision of an excellent customer service with the ability to proactively suggest improvements.
• The ability to develop and sustain collaborative and effective working relationships with a range of colleagues and be passionate about delivering excellent customer service to them.
• Excellent communication, negotiation and interpersonal skills, with the ability to show empathy and sensitivity when required.

Please note we will be reviewing applications as they are received and may invite applicants to interview prior to the stated advert closing date of 02/01/2023.

Informal Contact Details
Contact role: Programme Manager
Contact name: Suzie Mellor
Contact phone: +44 (0) 118 378 8363
Contact email: s.mellor@reading.ac.uk

Alternative Informal Contact Details
Contact role: Programme Manager
Contact name: Marian Fisher
Contact phone: +44 (0)118 378 8325
Contact email: m.e.fisher@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

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