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Data Services Client Manager

University of Auckland, New Zealand - Liggins Institute

Location: Auckland - New Zealand
Salary: A competitive salary
Hours: Full Time
Contract Type: Permanent
Placed On: 16th January 2023
Closes: 8th February 2023
Job Ref: 55566013

Te Whiwhinga mahi | The opportunity

A unique opportunity has arisen to appoint an experienced Data Services Client Manager to act as a conduit between the data teams and researchers within world-class Clinical Research services for the University of Auckland, hosted by the Liggins Institute. The Data Services Client Manager is the primary point of contact for the data services arm for the Human Health Research Services Platform research services platform.

This is a fulltime, permanent position.

This role is key to ensuring the data platform remains a high-quality service for the researchers and clients, meeting their needs and specifications. You will lead a team of 3-4 autonomous, technical individuals having oversight of their portfolio of projects and the strategic growth of the data services division of the platform.

Key expected deliveries include:

  • Data Services Client Management through working with users to understand project aims and design and translate this into deliverables for the data services team
  • Enabling a Specialist Portfolio by overseeing the delivery of agreed clinical research data services including monitoring project milestones, service quality, time allocation, staff timesheets, and billing
  • High-level Administrative tasks such as leading the implementation of strategies and operations plans for data services at the Liggins Institute
  • Staff Leadership including management of data monitor, statistician, and health economist roles, and oversight of the database development team and encourage behaviours aligned to the development and maintenance of a culture that is inclusive, flexible and collaborative.
  • Communication which is clear and confident across both written and verbal forms.
  • Drive Continuous Improvement through proactively reviewing processes and liaising with relevant staff to implement improvements that enable a shift to best practice delivery of clinical data research services.

For more information, please see the Position Description.

He kōrero mōu | About you

Ability to communicate clearly and confidently with university clients and technical teams. Your understanding and exposure to both the clinical research and data systems will enable this.

Experience operating in an Academic institution is ideal, particularly in human health research/cancer trials. Managing expectations on deliverables is essential for performing in the position.

Mō tō mātou rōpū | About the team

The Liggins Institute was the University’s first Large Scale Research Institute. It is a world-leading centre for translational research on fetal and child health, the impact of nutrition on health throughout life, genomic and epigenomic regulation of growth and development and clinical trials in maternal and perinatal health. The Institute is home to a number of highly specialised clinical research services, including trial coordination and follow up, a clinical research unit, as well as the University’s Clinical Research Data Platform.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

  • Flexible employment practices (including working from home, flexible hours)
  • Up to 6.75% company superannuation scheme
  • 5 weeks’ annual leave

Please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 8th February 2023. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Lisa Matthews via lisa.matthews@auckland.ac.nz for a confidential conversation.

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