Casework Administrator

This full-time post is available immediately on a permanent basis within the Faculty Cases team.

Summary of the role

The Faculty Cases team provides an ‘end to end’ service for the management of student cases through close joint working with our Education and Student Services directorate and academic Faculties, and a strong partnership with our legal team.

Faculty Cases support the University’s corporate and Faculty strategies in delivering internationally excellent education by ensuring fair, transparent and legally sound processes for the management of student cases (academic appeals, academic misconduct, complaints and fitness to practice) that are applied consistently across the University and meet the expectations of regulators and the Office of the Independent Adjudicator (OIA). The team provides expert advice, training and policy development to assure the University of compliance with the requirements of regulatory bodies and relevant law, specifically the Consumer Rights and Equality Acts.

About the role

• This role is expected to provide, within a wider team, dedicated support to academic and professional services staff across the range of casework at the Faculty level providing specialist administrative support, and advice and guidance to students and staff in line with University policies and procedure
• The role will involve the processing of student cases at the Faculty level, matrix working with Faculty Senior Education Partners in managing risk in the processing and consideration of cases, and reporting to the Policy Officer (Faculty Cases) to provide a dedicated casework service
• Supporting the development and review of the University’s policies, procedures and guidance governing student casework, working with other Professional Services Staff and academic staff across the University to ensure consistency in their application and that they meet the expectations of external regulators

About you

To be considered as the successful candidate, you will have a high level of initiative, the ability to synthesise information and reach reasoned decisions on the evidence available and work effectively with a wide variety of colleagues from across the University.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Naomi Baglin, n.baglin@exeter.ac.uk.

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