Central Print Services/Copy Shop Technician

About the Role

We are seeking to appoint a Central Print/Copy Shop Technician to provide all print related support within the university.

Essential requirements for this post include a high level of customer service skills, an ability to prioritise a varied workload and to meet given deadlines.

Main duties and responsibilities

• To assist in maintaining a fleet of over 200 Multi-Function Devices (MFD'S) across all QMUL sites.
• To ensure that all CopyShop requests are completed within stipulated time
• To have the ability to use heavy duty Canon Printers and associated print devices
• To be able to do binding, cuttings, posters, etc and use CopyShop ticketing system
• To ensure that all MFD'S are always operational 
• To inspect allocated MFD devices daily and maintain a log of inspection
• To ensure consumables for the fleet (paper stock, toner replacement) are maintained by regular inspection or provided on demand
• To accurately record all consumables used by departments to control stock levels
• The ordering of consumables from suppliers when necessary
• The booking of an engineer if an issue occurs with an MFD
• To review work tickets from IT Helpdesk and manage requests, escalating unresolved issues to your line manager
• Demonstrate good communication skills when dealing with staff, students, and visitors to QMUL
• To be able to give general advice and assistance to staff, students, and visitors to QMUL on the operation of a MFD device  
• To support and promote the Central Print Service and the CopyShop (in-house print service) service 
• To undertake any ad hoc duties as requested by the CopyShop Manager
• To carry out responsibilities with due regard to the policies and procedures of the University 

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London, with occasional requirements to visit our other London sites. It is full time (35 hours per week) permanent appointment, with an expected start date of 15^th March 2023. The starting salary will be Grade 2, £24,761 per annum (pro-rata), inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Paul Jacobs at p.jacobs@qmul.ac.uk or on +44 (0) 020 7882 6257.

To apply for the role, please click the ‘apply’ button.

The closing date for applications is 12^th February 2023

Interviews are expected to be held 15^th February 2023 or shortly thereafter.

Valuing Diversity & Committed to Equality

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