Supplier Performance Officer

This new full -time post is available immediately on a permanent basis and includes generous holiday allowances, flexible working, pension scheme

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022). We have recently opened a number of new and exciting opportunities in our IT Services Team.

The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

IT Services is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

Why our staff love working here

• Flexible working opportunities
• 39 days annual leave (inclusive of bank holidays and closure days)
• Actively inclusive organisation ensuring equality and fairness for all
• Leading parental leave initiatives
• Multiple wellbeing and health initiatives for staff
• Sustainability and the environment being at the heart of what we do
• Beautiful campus environment when working from either Exeter or Penryn
• Inspiring research that really makes a difference to the world

This role offers the opportunity for hybrid working – some time on campus and some from home.

About The Role

The Vendor Management Office manage the relationship between the University and multiple suppliers of IT products and services. 

The Supplier Performance Officer will be responsible for monitoring various IT contracts and build relationships with suppliers, ensuring that Service Level Agreements are met. They will be proactively monitoring supplier performance across IT services to ensure individual suppliers fulfil their obligations to deliver an effective service to the business. They will work with 3rd party suppliers to develop on-going partnership-based relationships, to obtain regular updates and status on performance. They will also support the delivery of performance monitoring reports and KPI dashboards, analysing performance and trends, and contribute to the periodic oversight of supplier integrity and capabilities.

About you

You will need to be good at analysing data and producing a wide variety of reports. Working with other teams across Exeter IT, you’ll be responsible for developing live dashboards of service performance to pro-actively monitor the performance of IT service contracts. Experience of Power BI would be advantageous. We are looking to recruit someone with excellent communication skills and attention to detail and you must have a willingness to learn, be flexible and adaptable, and have the ability to work in a team environment.

Please ensure you read the Job Description and Person Specification for full details of this role.

For further information, please contact Stephen Clifford, email s.p.clifford@exeter.ac.uk, or telephone (01392) 725191. 

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