Credibility Validation Manager

Liaising with key stakeholders to promote collaboration and efficiency

This role will focus on ensuring BPP credibility processes are maintained to the highest standard. This will include both the reviewing of statements of purpose (personal statements) and our credibility interview process. The role will be responsible for process quality and ensuring the SLAs are met. They will be responsible for standardisation activity and ensuring that the team is making consistent decisions. 

What you’ll be doing 

• Line managing the Credibility Validation Officers and monitor performance and output.
• Understanding and applying the BPP University admissions and recruitment policies and processes, mapped to external regulators where required (namely UKVI regulation).
• Reviewing and responding to requests in line with agreed service level agreements.
• Ensuring an appropriate level and detail, combined with a high degree of accuracy, to ensure a high level of precision in daily tasks.
• Efficient use of customer relationship management systems and any other systems related to the job role.
• Liaising with key internal and external stakeholders as required to resolve issues preventing a smooth application journey.
• Acting as escalation for complex queries
• Managing the standardisation activities for the team and monitor performance of team members against these standardisation requirements.
• Maintaining confidential applicant and student information
• Performing other duties as assigned or apparent to achieve the main duties above. 

Choose a better work-life balance 

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.  In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.  On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree. 

What we’re looking for 

Skills, experience & qualifications required - Essential

• Educated to degree level or relevant work experience
• Computer literate with experience of Microsoft Word, Excel and CRM systems
• Ability to work with speed and accuracy
• Outstanding attention to detail
• Commitment to, and responsibility for, meeting strict deadlines
• Able to build good working relationships across all levels
• Able to work in a fast paced and pressured environment 

Skills, experience & qualifications required - Desirable

• Experience of working in the Higher Education sector
• Knowledge of the UK secondary education system
• Experience of working within an admissions or recruitment environment
• Experience of working in a compliance setting 

Sound like the perfect fit? Apply today. 

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