Quality Standards Support Officer (LUM236)

WHAT WE DO

The Quality Standards team are looking for an experienced administrator, to join the team, to support data and reporting across the Luminate Education Group.

As a department the team support quality assurance and improvement across a diverse curriculum. The ideal candidate will be enthusiastic, motivated and able to work in a fast paced environment, with minimal supervision.

The role will support the quality team in providing a high quality service to their customers. Knowledge of education would be advantageous but is not essential.

WHAT YOU WILL DO

• Support the administration of quality monitoring activities, such as student and stakeholder surveys, performance reports, awarding organisation feedback and other quality assurance activity.
• Analyse data and information received, preparing reports and updates, highlighting key points for further consideration.
• Supporting the Head of Quality Standards with quality reviews of courses and departments, including preparing and collating data/information for these reviews and co-ordinating logistical arrangements for these and other information/training workshops.
• Collating information produced at departmental levels, such as self-assessment, quality improvement and complaints; identifying themes, trends and areas for further work or support.
• Communicating information to departments about quality assurance and awarding organisation activities and external quality benchmarks and standards, in collaboration with Head of Quality Standards and Deputy Head of Quality Improvement.
• Support the administration of quality monitoring activities, such as student and stakeholder surveys, reports on awarding organisation, thematic deep dive activity, work scrutiny and other quality assurance activity.
• Supporting the Head of Quality Standards with quality performance reviews, including preparing and collating data/information for these reviews and co-ordinating logistical arrangements for these and other information/training workshops.
• Collating information produced at departmental levels, such as self-assessment, quality improvement and complaints; identifying themes, trends and areas for further work or support.

YOUR PROFILE

• Knowledge and experience of IT in a business / educational context e.g. Microsoft applications including Excel, Outlook.
• Experience of working in an administration role within a busy, professional office environment.
• Experience of liaising and working collaboratively with internal and external stakeholders Build positive and collaborative relationships with colleagues, students, employers and partners.
• Ability to communicate effectively at all levels and with internal and external stakeholders, whether orally or in writing.
• High levels of skill and attention to detail when monitoring data compliance and the quality of completion.
• Knowledge and experience of using management information systems and following process.
• Ability to interpret data, producing reports on progress against outcomes.
• Knowledge and experience of working in an educational setting would be advantageous

CONTACT US

For any further enquiries please contact:

Kirsty Lister 

kirsty.lister@leedscitycollege.ac.uk

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest growing and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our student's including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

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