Senior User Support Analyst (21140-0123)
University of Warwick - Information and Digital Group
| Location: | Coventry |
|---|---|
| Salary: | £27,929 to £31,411 per annum |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 31st January 2023 |
|---|---|
| Closes: | 14th February 2023 |
| Job Ref: | 1890011 |
We are recruiting a Senior User Support Analyst to support the operation of centrally provided IT, through the Information and Digital (IDG) Group; assisting with providing a broad range of IT support activity primarily within a Desk-side support function.
We require a highly motivated individual with good technical and customer service skills, capable of learning quickly and managing their own workload. The role will include responding to incoming requests, troubleshooting and resolving IT problems, installation and configuration of new equipment and software, providing advice and training, maintaining records and documentation.
This permanent role is looking for a Service Desk orientated individual whilst there will be a requirement to also work in the Deskside function.
Interview Date: TBC.
Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.
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