Customer Experience & Box Office Assistant

Contract: Fixed term to July’23 (9hrs a week)

Location: Taliesin Arts Centre – Singleton Campus

This is initially a temporary part-time post is based in Taliesin Arts Centre and the post holder will be part of a team providing customer service of the highest quality and ensuring a safe and welcoming environment for audiences and visitors. The hours of work will be on a weekly rota basis, including daytimes, weekends, and evenings.

Set in the heart of Swansea University’s Singleton Campus we exist to enrich the cultural lives of individuals and communities across the region, sharing arts experiences with audiences in our spaces and on the streets of Swansea.

We believe in access to the arts for all and that arts and culture are places for collaboration, participation, (re)invention and learning. If you do too, we want to hear from you.

For more information on Taliesin Arts Centre: https://www.taliesinartscentre.co.uk

Our ideal candidate:

• You have a passion for people.
• You enjoy variety and pitch in to support others.
• You are flexible with the availability to work additional hours when needed.

Key Responsibilities

• Provide excellent customer service centred around the ‘front of house’ experience, including ‘signposting’ audiences, and providing customer care.
• To sell/reserve tickets through operating a computerised box-office system. Carrying out all operations concerned with selling, returning and reserving event tickets.
• To deal with enquiries from audiences, students, and visitors over the telephone, in person and electronic communications, delivering the highest level of customer service.

The successful candidate will need to demonstrate the following:

Experience

• Experience in customer care in a public-facing role
• Experience of working in a team.

Knowledge and Skills

• Excellent Interpersonal skills.
• The ability to work accurately with attention to detail and to tight deadlines.
• Good IT skills especially in the use of Word and Excel and in using electronic filing and operational systems.
• The ability to work calmly and make sound judgements in difficult situations.

Welsh Language

Level 1 – ‘a little’ (you do not need to be able to speak Welsh to apply for this role)

Taliesin Arts Centre currently has an under-representation of individuals from Black, Asian and Ethnic Minority backgrounds.  We would particularly welcome applications from candidates with lived experience in these areas.  Appointments will be made on merit.

The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

Please note this job is also being advertised to a pool of colleagues internally as part of our University commitment to employee redeployment.  Should this post be filled from this route then you will receive an email confirming this. If you do not receive an email, please assume that your application is still in process.

• For further information please contact Deborah Drewson at d.d.drewson@swansea.ac.uk

Closing date: 11pm on 19^th February 2023

Shortlisting: 23^rd February 2023

Interviews: 6^th March 2023

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