IT Support Engineer

About the team/job

These are exciting times at EMBL Grenoble! We are looking for an enthusiastic IT support engineer who wants to work in an international environment and make a difference on a daily basis! Who will join us as the fifth member of our dedicated team of professional colleagues. Interested? Please read on!

The European Molecular Biology Laboratory (EMBL) is a world-leading international life sciences research organization with its main laboratory situated in Heidelberg, Germany and five laboratories at other sites in Europe. In Grenoble, France, EMBL employs 90 people and has a world-wide reputation for research and service activities in structural molecular biology.

EMBL Grenoble shares the European Photon and Neutron (EPN) Campus with two other international organizations, the European Synchrotron Radiation Facility (ESRF) and the Institut Laue Langevin (ILL) as well as the French Institut de Biologie Structurale (IBS). EMBL Grenoble IT team provides a broad range of service from Desktop/Laptop support, Instrument control, Windows and Linux servers backend to data collection and number crunching.

The team collaborates actively with the pan European EMBL IT teams. You will participate to desktop/laptop installation, maintenance and support as well as contribute to a number of key Windows backend services (Active directory services, Central Antivirus, GLPI, WAPT, WSUS, etc.).

Your role

• Maintenance, deployment and support of MacOS, Linux and Windows computers for users, scientists and laboratory instrument control;
• Maintenance and support of printers, photocopiers projector and video-conference systems;
• Asset and software license management;
• Contribute to IT trainings (MacOS, Linux, Windows, Google suite, wiki) and lectures to users;
• General IT support during institutional events.

The job involves to collaborate actively with both the local IT team and the IT team at EMBL headquarters in Heidelberg to pursue the evolution of IT services at the institutional level. The job requires occasional off-hour assignments, in particular during institutional events. 

You have

• ideally, at least 2 years of work experience in a professional IT support environment;
• a degree in computer sciences or equivalent practical experience;
• technical expertise in managing and supporting desktop and mobile OS;
• experience in enterprise level automated systems and software deployment;
• hands-on experience with Windows/MacOS/Linux environments;
• good understanding of computer networks;
• familiarity with enterprise-level integration of desktop and mobile systems including areas such as network access, file systems and email;
• good communication and English language skills;
• excellent problem-solving and multitasking skills.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. 

You might also have

• Good knowledge of the French language. 

Why join us

Do something meaningful

At EMBL you can apply your talent and passion to accelerate science and tackle some of humankind's greatest challenges. EMBL conducts world-class excellent biological research, provides advanced training for students and scientists, and provides state-of-the-art technologies for a wide range of scientific and experimental services.

Join a culture of innovation

This is a highly collaborative and inclusive community where our employees enjoy a relaxed atmosphere. We are committed to ensuring our employees feel valued, supported and empowered to reach their professional potential. We are located in Grenoble, a scientific hub in Grenoble and home to several internationally renowned research facilities. Grenobleis also a popular tourist destination due to its setting close to the French Alpes

Enjoy lots of benefits

• Financial incentives: Monthly family, child and non-resident allowances, annual salary review, a pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
• Flexible working arrangements;
• Certified training and continued development of your professional and personal skills;
• Private medical insurance for you and your immediate family
• Generous time off: 30 days annual leave per year;
• Relocation package including installation grant (if required);
• Family benefits: 10 days of child sick leave, generous parental leave and monthly family and child allowances
• Benefits for non-Frenchresidents: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.

What else you need to know

• The contract duration is of3 years, renewable to a maximum of 9 years
• International applicants: We recruit internationally and successful candidates are offered visa exemptions
• The working language of the institute is English, French is considered to be advantageous here.
• Diversity and inclusion: At EMBL, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought, therefore we welcome all individuals to apply.
• Job location: This role is based in Grenoble, France. You will be required to relocate if you are based elsewhere and you will receive a generous relocation package to support you.
• How to apply: To apply, please submit a cover letter and a CV through our online system.
• Discover more on working with EMBL IT Services at www.embl.org/itservices

To apply, click the 'Apply' button.