Frontline Support Assistant

Department

Library and Cultural Services at the University of Essex provides high-quality study environments, resources and professional support towards the University’s mission of excellence in education and research.

The Frontline Services team is the face of the Library, and is responsible for providing excellent customer service, with the goal of enabling our students to become successful independent learners.

Duties of the Role

Our team of Frontline Support Assistants offer support and advice to users in accessing library resources, supporting the use of self-service and study facilities. The successful candidate will engage with a diverse range of users online, by phone and in person, proactively offering assistance throughout the Library building.

This is a permanent, full-time post working 36 hours per week, between 8am to 8pm Tuesday to Saturday. There will be a mixture of three shift patterns: 8am – 4pm, 10am – 6pm and 12pm – 8pm. The Saturday shift is 12 to 8pm.

Skills and qualifications required

Applicants should demonstrate a commitment to first class customer service, with excellent interpersonal, teamworking and digital skills.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here. Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk. 

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