Middleware Manager - Integrations and User Account Management

Are you interested in managing a team of Analyst Programmers responsible for data integration, user account and master data management?

The Middleware Integrations and User Account Management Teams support, maintain and develop the University’s Microsoft Azure Services, Enterprise Service Bus platform, User Account Management System and associated data capabilities, including the development, testing and maintenance of Application connectors, business process mapping, and multi-application integration services. The teams work closely with DTS Business Relationship Managers, the Solutions Architect, customers and software integration suppliers, to identify and respond to changing customer demands and development opportunities, encouraging the widespread adoption of Service Oriented Architecture within the University’s systems portfolio.

The Middleware Manager manages the Middleware Integrations and User Account Management Teams and liaises with other teams within the Digital Technology Services (DTS) and Business Systems teams within the University.

The post holder will

• Provide effective leadership of the Middleware Integrations and User Account Management Teams to ensure that services are provided to agreed service levels
• Provide technical support to Middleware Integrations and User Account Management Teams customers
• In conjunction with DTS Senior Management and other stakeholders, oversee the professional development of the Middleware Integrations and User Account Management Teams
• Liaise with DTS Business Relationship Managers to understand competing customer demands and prioritise workloads accordingly
• Liaise regularly with customers to understand their service requirements and to improve applications interfaces

You will have

• An in-depth understanding of enterprise-scale software deployment in terms of environments, platforms and databases
• Understanding of industry best practices relating to change and release management
• Thorough understanding of best practices relating to incident management
• Thorough understanding of best practices relating to software testing

Understanding of the business needs of University customers and users of corporate applications

Interview date - TBC

Informal contact details

Contact role: Head of Teaching & Learning Technology
Contact name: Helena Bampton
Contact phone: 0118 378 4440
Contact email: h.r.bampton@reading.ac.uk

Alternative informal contact details

Contact role: Deputy Director of DTS – Application Development & Digital Transformation
Contact name: Mark Collett
Contact phone: 0118 378 8433
Contact email: m.l.collett@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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