Customer Support Assistant

Location: Frenchay Campus

Contractual hours: 22

Job Type: Administrative 

About us:

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365.

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University.

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

About you:

You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. 

You will constantly be proactive and monitor progress to reach the end goal in required timescales and strive towards the University’s 2030 Strategy.

Strategy documents - Strategy 2030 | UWE Bristol

Excellent networking and influencing skills are required for the role to establish positive working relationships across the University and with our providers. You are passionate and strive in helping our customers getting the best service and accommodation experience possible.

This is a part time role of 22 hours a week, proposed working pattern with a minimum of one evening during the week until 19:00.

Tuesday 10:00-15:00

Wednesday 10:00-15:00

Thursday 10:00 – 15:00

Friday 11:30 – 19:00

Due to the nature of this role and the function that Accommodation Services provide this role will be office based.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days).  Prior notice will be given.

Where is this role based?

This post is predominantly based at Frenchay, however travel to other campuses and nominated accommodation buildings will be necessary.

In addition to progressive pay rates, we offer a wide range of employee benefits including:

• a generous holiday allowance of 25 days pro rata
• up to 12.5 bank holiday/closure days per year
• career average pension schemes available for all staff groups
• access to employee assistance programme
• 1st month free to our Centre for Sport facilities for all new starters
• family friendly policies and wellbeing initiatives
• onsite nursery at our Frenchay Campus.
• Retail savings via the Wider Wallet scheme
• option to participate in the cycle to work scheme

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

Further information

If you would like an informal discussion about this opportunity please contact Tracy Talboys on 0117 3286241 or email tracy.talboys@uwe.ac.uk

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

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