Customer Services Assistant

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front of house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again. Whether it be our gym members, performance teams, athletics union clubs or community members, you will be the first point of contact for everyone.

https://www.youtube.com/watch?v=5CSbU0B-6ec

We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all of our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus on our bookings software and respond to our various email inboxes.

This is a part-time open-ended position working an average of 32 hours per week. There is a shift rota in operation which will include working evenings, weekends and bank holiday/closure days, with a shift allowance of 5%.

Contact for informal enquiries: James Wright, Facility Manager, J.Wright3@lboro.ac.uk.

Closing date: 5 March 2023

Interview date: TBC

For more details please see here.

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