Service Delivery Manager (Learning and Teaching Systems)

Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate is split into four delivery departments: Security Infrastructure & Research Computing, Business Services, End User Services and Directors Office. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of corporate software systems.

We are recruiting for an exceptional individual to join us as a Service Delivery Manager within Business Services, this role will be responsible for the day-to-day leadership of team members and assigned workloads. This a permanent appointment.

Reporting to the Assistant Director (Business Services), this role is responsible for the quality and performance of the IT services within their remit and ensuring that they deliver what it promises in alignment with the business. The successful candidate will have responsibility for ensuring suitable change authority is in place for all services and ensuring effective overall management of change (including releases) affecting the services under their care.

Digital & Technology Services are currently undertaking a significant multi-year investment in new & improved services across the university. As part of this we are expanding our team and are looking for outstanding candidates to join us. You will be joining a team which is at the centre of the next stage of the university’s growth.

Your priorities will include:

• Provide leadership to the service delivery team and management of successful delivery of change.
• Ensuring that appropriate reports and metrics for the services are gathered and disseminated as appropriate within the University.
• Develop and implement Service Management processes and procedures which align to the ITIL v3 (2011) framework.
• Ensuring that appropriate training requirements are met for all services within the in regard to both staff and students.

Who we’re looking for:

• A candidate who can manage workloads and work to tight deadlines
• A candidate who has strong leadership and management skills
• A candidate who is a good communicator who can interact with individuals and teams at all levels
• A candidate who is highly IT literate with strong and relevant corporate business applications experience
• A candidate who is customer and service focused

We are one of the UK’s leading universities – internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-andcoming, friendly, compact and affordable city with a rich heritage in design and technology.

For further information about this position please contact Mark Lloyd, Assistant Director Digital & Technology Services at m.lloyd@dundee.ac.uk. To find out more about Digital & Technology Services please visit www.dundee.ac.uk/it

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

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