Operations Manager

Salary: Grade 6 (£29,762 - £35,308 p.a. depending on experience)

Location: University of Leeds (with scope for hybrid working). We are also open to discussing flexible working requirements. 

Are you a proactive individual who can improve processes and systems working in collaboration with colleagues? Do you have outstanding organisational skills and the commitment to providing an excellent customer experience?

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

This is an exciting role in the Lifelong Learning Centre.  We are an academic school and a specialist service aimed at widening access for students who are under-represented in higher education.   We have a diverse cohort of students including mature, part-time, foundation year, and apprenticeship students.   We are committed to delivering outstanding education and support to our students and hold the Customer Service Excellence (CSE) accreditation. 

We are looking for an Operations Manager to ensure that the Centre’s operations run smoothly and are agile and proactive.  Working closely with the Centre Manager and senior administrators, you will hold responsibility for front desk services, financial procedures and compliance, health & safety compliance, data protection compliance, IT and equipment resourcing, and maintenance of equipment and estates.  You will enhance the quality and delivery of our service and play a key part in maintaining the CSE accreditation.  You will manage a team of staff and work across teams to support the mission of the Centre. 

You will bring significant experience of operational administration in a busy office, line management of staff and process improvement.  You will have the ability to collaborate and influence colleagues to deliver an excellent service.  You will exercise initiative and develop creative solutions to complex problems.  

This role requires occasional evening and weekend work and the willingness to cover gaps in front desk service. 

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s over 40 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more! 

To explore the post further or for any queries you may have, please contact: 

Sitara Akram, Centre Manager

Email: s.akram@leeds.ac.uk

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