Accommodation Office Assistant

We are open to discussing flexible working arrangements.

Are you committed to delivering a high level of customer service and are passionate about helping students? Have you worked in a busy office environment? Do you have good organisation and communication skills? 

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.  

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites both on and off campus. We are an innovative service with a clear vision to provide some of the country’s best student accommodation. 

We are seeking an Accommodation Assistant to be responsible for dealing with enquiries from prospective and existing residents; providing customer support in writing, over the phone and in person. Committed to delivering a high level of customer service in a busy office environment in order to improve the student experience for residents. 

You will be required to work 35 hours per week on 5 days over 7 basis which includes working on weekends, days designated as public holidays and University closure days.

What we offer in return 

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year! 
• Generous pension scheme options plus life assurance 
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. 
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more. 
• Access to on-site childcare, shopping discounts and travel schemes are also available. 

And much more!  

Interviews are to be held on Friday 21st April 2023

To explore the post further or for any queries you may have, please contact:  

Chantelle Aleksander - Accommodation Office Manager 

Tel: (0113) 343 7777

Email: c.aleksander@leeds.ac.uk

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