IT Support and AV Technician

Peterhouse is the oldest College in Cambridge (founded in 1284) and is also among the smallest (currently 291 undergraduates; 176 postgraduates; 43 Fellows).

This is a new post to the College. The post holder will work, in conjunction with the IT support team, to help assist with everyday first line IT support requests. In addition, the post-holder will have a particular responsibility for the setup and operation of all aspects of the Audio Visual (AV) services for all meetings and events, including Video Conferences/Hybrid meetings for the College and external clients.

The post-holder will be responsible for IT support to College members, students, staff and Fellows, in conjunction with other members of the IT team; supporting Windows and Mac computers, mobile devices and associated applications and hardware and other IT requests/issues. You will be expected to plan ahead, with direction from the Conference Manager, for AV provision for events, meetings and conferences to ensure that all AV requirements are met and rooms are sufficiently equipped on time. You will liaise with the Conference Manager at least once a week to go through upcoming events/bookings and to schedule in any tasks or set up sessions, communicating with them regularly and frequently. This will include attending to any problems that may occur throughout room events and IT Helpdesk tickets as quickly as possible and react to any new requests in a timely, prioritised manner.

You will have excellent interpersonal skills, particularly when dealing with difficult situations or those of high importance and urgency, showing technical confidence accordingly. You will have experience or very keen demonstrable interest in supporting a Windows Desktop environment, both software & hardware and systems, together with experience of supporting Office 365. Knowledge of Audio Visual facilities and technology desirable, although training on existing facilities will be provided.

You will enjoy:

• The holiday entitlement is 25 days plus 8 bank and public holidays.
• The College offers an auto-enrolled pension scheme to eligible employees, after 3 months’ completed service. The scheme is the Cambridge Colleges Group Personal Pension Scheme (CCGPPS) with Aviva.
• Lunch is provided free of charge when on duty over lunchtime and when the College kitchens are open.
• The College offers a medical cashback scheme to staff, which gives money back on prescriptions, dentists, opticians and other medical charges plus a discount scheme for supermarkets/shops/holiday etc.

The closing date for completed applications is 10^th November 2023

 For an application pack, please click the apply button above.

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