|Salary:||The starting salary will be from £26,444 on Grade D, depending on qualifications and experience.|
|Placed On:||26th September 2023|
|Closes:||17th October 2023|
This full time post is available immediately, on a permanent basis, based at our Streatham Campus in Exeter.
This role offers the opportunity for hybrid working – some time on campus and some from home.
Summary of the role
About the Role
Sitting within the Student Recruitment Operations team at the University of Exeter, this role focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, with the ability to hold knowledge across all faculties, supporting prospective students and University colleagues in providing information and advice.
You will be joining our team at an exciting time as we create and build a first-class enquiries service at the University. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics. The role will also be involved in exploring and supporting enhancements to our current enquiry handling processes and structures as part of this ongoing enquiries project.
In addition to enquiries, this role will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include online subject sessions and virtual open days, large scale on-campus Open Days and Offer Holder Days and applicant interviews.
We are looking for a proactive individual with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders.
An ideal candidate would be an effective communicator with demonstrable organisational and planning skills and some experience in working on events. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.
Please ensure you read the Job Description and Person Specification on our website for full details of this role.
Please contact Nicole Collins on N.Collins2@exeter.ac.uk
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