Customer Services Assistant

We are looking for inspiring individual, to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front of house environment at Loughborough University in one of our world class sports facilities.

Come and meet our customers and see why we have been nominated the sports university of the year once again. Whether it be our gym members, performance teams, athletics union clubs or community members, you will be the first point of contact for everyone.

We are looking for sociable, enthusiastic individuals with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus on our booking's software and respond to our various email inboxes.

The role is working a shift pattern and will receive a shift allowance of 5% all year round. The shift patterns alternate between mornings, evenings and weekends; bank holiday/closure days are also included.

For shift details please contact Jimmy Wright - j.wright3@lboro.ac.uk

For more information on our facilities - https://www.youtube.com/watch?v=5CSbU0B-6ec

Closing date for applications is 26 November 2023.

Further details available here.

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