Back to search results

Accommodation Team Leader

University of Exeter - Finance, Infrastructure and Commercial Services (FICS)

Location: Exeter
Salary: The starting salary will be from £32,332 up to £33,996 on Grade E, depending on qualifications and experience.
Hours: Full Time
Contract Type: Permanent
Placed On: 29th November 2023
Closes: 9th January 2024
Job Ref: R86539

Accommodation Office, Residential Services

This full–time post is available on a permanent basis.

This role offers the opportunity for hybrid working – some time on campus and some from home but as, a customer facing service, we need to maintain a presence on campus throughout the year which you and the team will be responsible for providing.

Summary of the role
As part of Residential Services, the Accommodation Office are a key customer-facing team; providing information, advice and support to prospective and current students regarding their accommodation at the University of Exeter. We are responsible for processing all applications for over 6,500 University-owned, managed or approved bed spaces, including allocating and issuing contracts, together with providing guidance on private sector options.

You will offer mentoring and coaching to team members so that they have the training and support required to enable them to achieve our business goals.

You will be responsible for managing the processes relating to application and allocation of accommodation, making sure that all residents are issued with tenancy agreements and are charged correctly for their accommodation. You will liaise with other service providers to ensure that the Accommodation Team provide an efficient service to our partners as well as our customers.

You will also need to be able to give advice to enquirers who may need to find housing in the city and be able to offer them support to seek their accommodation.

As part of your role, you will be responsible for organising and delivering the accommodation experience at Open Days and Offer Holder Visit Days and for presentations to prospective students and their families both in person and virtually.

You
We are looking to recruit a professional, enthusiastic and self-motivated individual who is able to inspire and lead our team of coordinators and manage the day-to-day operation of the Accommodation Office.

We seek to appoint someone with proven, previous experience of leading a team and dealing with all aspects relating to staffing matters.

You will be responsible for ensuring the team remain committed to delivering a positive student experience, with a particular focus on continuing to develop the way we engage with students.

You will be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality. Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role as well as proven excellent IT and organisation skills.

The ideal candidate will have previous experience in a student housing role including a knowledge of tenancy law.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

Benefits
We offer some fantastic benefits including:

  • 41 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information
For an informal discussion about the role, please contact Helen Whyte, h.c.whyte@exeter.ac.uk or (01392) 723444.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Exeter

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge