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Senior Systems Engineer (EUC)

University of Northampton

Location: Northampton
Salary: £38,205 to £42,978 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 1st December 2023
Closes: 14th January 2024
Job Ref: UN4773
 
Location: Waterside Campus

About The Job

Interview Date: week commencing 22 January 2024

This Senior System Engineers reports into the End User Computing Team that provide management and support for desktops/laptops, mobile devices, printer management. The successful applicant will be responsible for installing new devices and troubleshooting faults across the university’s IT landscape. Managing the print solution and providing 3rd line support to the print engineer.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

Skills

  • Knowledge or experience of ITIL service design and transition processes
  • Knowledge or experience of project management processes
  • In depth experience of the following EUC systems and technologies
    • SCCM
    • InTune End Point Manager
    • Jamf
    • WSUS and Patching regimes
    • PaperCut
    • Samsung MDM solutions
    • Apple School Manager
    • Software Packaging
  • Experience of Linux and Unix Systems
  • Experience of technical project ownership and delivery
  • Experience of applying architectural design within an ITIL framework
  • Experience of undertaking operational activities such as support

Personal Qualities

  • Ability to adapt to organisational change
  • Ability to adapt to technological advances in the workplace
  • Excellent interpersonal skills with peers and key stakeholders
  • Self-motivated an able to work on own initiative
  • Demonstrates self-motivation for self-improvement and development
  • Demonstrates learning of new technology and methods
  • Excellent customer service skills with both student and staff requirements
  • Good written skills sufficient to produce all types of documentation
  • Good communication and presentation skills
  • Part of a shift/On Call rota basis to support the resolution of incidents

Qualifications

Essential

  • Educated to A Level or equivalent

Desirable

  • Educated to Degree Level or equivalent
  • MCSA Server or Office Certified
  • ITIL Foundation Certified

IT Services

The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. 

The teams include:

  • Customer Services and Support
  • Technology Operations
  • Application Services
  • Cyber Security
  • Change and Relationship Management

Right To Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/

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