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Online Programmes Coordinator

King's College London - King's Digital

Location: London
Salary: £37,332 to £42,099 per annum including London Weighting Allowance.
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 1st December 2023
Closes: 8th January 2024
Job Ref: 080305
 

Job description

ABOUT KING'S DIGITAL

King’s Digital is a newly established professional service of the College that provides centralised support to and oversight of online education activity across King’s. Specifically, the department has three verticals: content production; operations; and student support. Working closely with Faculties, the content production function (previously known as King’s Online) is responsible for the co-design and development of online materials as well as the maintenance of the associated virtual learning environment. The student support function is responsible for providing a dedicated non-academic student management service to distance learners at King’s. 

The operations function is responsible for the planning, coordination and management of online provision, including portfolio and pipeline oversight; third-party and Faculty coordination; and programme performance management.

ABOUT THE ROLE

The role-holder will join the team at an exciting point in our growth strategy. We are launching a collection of new online degrees in September 2024 and this role will play a crucial part in ensuring the success of this expansion. Reporting to the Project Manager (Operations) and working closely with our partners and colleagues in other directorates, you will work with colleagues to ensure that we have the policies and processes needed for the successful delivery of online programmes. You will play a central role in planning activities in the student lifecycle, coordinating between teams and ensuring that information is clearly recorded and communicated to everyone involved. You will be proactive in identifying risks which may challenge our delivery and propose solutions to any day-to-day issues raised. Ensuring a seamless student experience will be central to all your efforts.

You will be responsible for the day-to-day management of programmes with our partners. You will also be responsible for the upkeep and maintenance of course web pages, liaising with academic faculties, admissions and marketing, ensuring that all published copy is kept up to date and is audited regularly.

This is a varied role requiring an organised, structured approach and a keen eye for detail. You will be building relationships with a wide range of stakeholders and often be the first port of call for enquiries into King’s Digital from around King’s and from external stakeholders. Ideally, you will have some experience in programme management or student services, either for on campus or online students.

The role is primarily based at King’s Strand Campus though you may be required to travel to other campuses on occasion. As part of King’s policy of hybrid working, all team members can work remotely for part of the week if they wish. 

This post will be offered on a fixed time contract in the first instance

This is a full-time post - 100% full time equivalent

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